Privacy Notice

When you contact John Wayne Service Company to schedule service, request an estimate, or join our 5-Star Club, we may collect:

• Name, phone number, and email address
• Service address and property details
• Details about the service requested (cooling, plumbing, drains, electrical, heating, or air quality)
• Preferred appointment times and scheduling notes
• Payment and billing information, handled through secure, PCI-compliant processors

We also collect limited technical information automatically, such as browser type and pages visited, to improve our website experience.

We use the information you provide to:

• Schedule and complete service appointments across Austin, San Antonio, and the surrounding Hill Country
• Send appointment reminders, technician arrival updates, and service follow-ups
• Process payments and maintain accurate service records for your home
• Inform you about specials, maintenance reminders, and 5-Star Club membership benefits
• Respond to your questions and provide customer support

Since 1986, John Wayne Service Company has built trust with Austin & San Antonio homeowners. We safeguard your personal information using industry-standard security measures, including encrypted transmission, restricted internal access, and secure payment processing. We never sell your personal information to third parties.

We share information only with trusted service partners who help us deliver your appointment — such as the technician dispatched to your home — and with vendors who support our scheduling, billing, and communications. These partners are bound by confidentiality obligations. We may disclose information when required by law.

You may opt out of marketing communications at any time by replying STOP to any text message, clicking unsubscribe in any email, or calling our 24/7 hotline. You may also request to review, update, or delete the personal information we hold about you by contacting us directly.